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FAQ & Help Center

1. Do you ship worldwide?

Yes, since the brand kept growing, we moved to different warehouses in many locations so we can handle a worldwide shipping.

2. How long are the shipping times?

Please, allow for delivery from 7 to 10 Business days to the U.S.

International shipping can take a little bit more than expected due to the locations.

However, we also manage Express deliveries for a little extra cost.

3. When will my order be shipped?

We fulfill orders and ship them 1-2 business days after the payment.

4. My order has not arrived yet.

In case that your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email so we can provide you further information about your order.

For more questions about refunds, please check our Refund Policy at the bottom of homepage.

5. How secure is my payment?

We use PayPal checkouts since it is one of the safest payment gateways available today. You are protected by PayPal against fraud and your information cannot be stored on our servers.

6. How do i change or cancel my order?

We encourage you to check every detail before placing an order. Sending us a message within the first 24 hours from the payment can make a change if the product is not shipped yet, otherwise we can not.

7. Why did my order arrive in two different packages/days?

Our warehouses are located in different locations with the purpose to reach more people and being able to deliver a worldwide shipping, so some products may arrive before the other. Don't worry, all orders will be delivered within a few days.

8. My order arrived but it is damaged

In that case, send us an e-mail and we will send you another one totally free.